Terms and Conditions

Copyright
Nobody is allowed without permission from Merel Veenendaal reproduce the work of Mevrouw Aardbei and / or publish.

Payment
The prices listed on the website are in Euros, including VAT and excluding shipping. Mevrouw Aardbei will deliver the product after payment is received. The delivery period starts at the time the payment is received.

Delivery charge
Mevrouw Aardbei brings a contribution to shipping costs. The amount of this contribution for shipping in the Netherlands is € 3,95 per order. Letterbox mail is a lower amount depending on the weight of the package. For orders over € 75, - shipping is free. For countries outside the Netherlands have different shipping rates.

Ordering and delivery
Upon receipt of the order you will receive an e-mail confirmation of the order. Once the amount is within the Orders are usually shipped on weekdays before 17:00. Mevrouw Aardbei uses the specified text of the order and is not responsible for it made customer errors. To pass changes or possible recovery of these errors can not timely cost. This usually consists of re-pay the postage (Note, also in an order with free shipping at baseline). If items arrive damaged or if items from the package are missing, this must be reported to us within 5 days from the arrival of the package.

Returns
If an item on arrival is not good or damaged, you can send it back. Send after receiving an email in which you indicate that you want to send the item back. In addition, you state the reason for return and the order number.
The article must within 14 days of receipt, unused, in the original packaging shipped with postage prepaid. If Mevrouw Aardbei article has received the amount refunded within 7 days of good returns. You will receive a voucher if you buy products from our online store with 30% discount or more.

Mevrouw Aardbei also reserves the right to refuse returns or to only a portion to repay the amount paid if it is suspected that the product is used, damaged as a result of use, damage due onzurgvuldig packaging the product, or the goods are not sent in the original packaging.
This also applies to the situation where the return of the items have not been notified by email or post notification are returned within 14 days after delivery.

Damage/defect
Should an item arrive to you defective, please contact us within 48 hours, send us photos of the product, packaging and shipping box. Do not return the item to us. We will provide a suitable solution.

Applicability of General Conditions
These conditions apply to all orders at Mevrouw Aardbei.

warranty
Mevrouw Aardbei guarantees that the delivered items are genuine and comply with the specifications mentioned in the offer. Exceptions are possible color variations and slight differences in design. Defects arising as a result of normal wear and tear, failure to observe maintenance advice or due to substantial debt of the customer are not covered by the warranty.

odds
Mevrouw Aardbei is not required to meet any requirement relative to the client if it is prevented from doing so by force majeure. By force majeure is in any case understood to mean: serious operational disturbances and transport stagnation.

Privacy
Mevrouw Aardbei will not share personal customer to third parties without the consent of the customer. Mevrouw Aardbei customer data used only for the purpose of the processing of the order.

Privacy declaration
Merel Veenendaal is the Data Protection Officer of MEVROUW AARDBEI. She can be reached via [email protected]

Personal data that we process
MRS AARDBEI processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

- First and last name

- Address data

- E-mail address

- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

- Information about your activities on our website

- Internet browser and device type

- Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at [email protected] and we will delete this information.

For what purpose and on what basis do we process personal data?

MRS AARDBEI processes your personal data for the following purposes:

- Handling your payment

- Sending our newsletter

- To inform you about changes to our services and products

- Offer you the opportunity to create an account

- To deliver goods and services to you

- MRS AARDBEI also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making
MRS AARDBEI takes responsibility based on automated processing decisions on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an employee of MEVROUW AARDBEI). MRS AARDBEI uses the following computer programs or systems: Lightspeed

Retain personal data
MEVROUW AARDBEI does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

Sharing personal data with third parties
MEVROUW AARDBEI does not sell or give your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. MRS AARDBEI remains responsible for these processing operations.

Cookies, or similar techniques, that we use
MRS AARDBEI only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

View, adjust or delete data
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. If you would like to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to [email protected]. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. MRS AARDBEI will respond to your request as soon as possible, but in any case within four weeks. MRS AARDBEI would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data
MRS AARDBEI takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via [email protected]

ODR clause - in case of complaints
You have the option (and obligation) to first submit your complaint to us ([email protected]) to see whether you and Mrs. Aardbei can reach a solution yourself before submitting the complaint to the ODR platform or the dispute committee reports. You can submit your complaint via the ODR platform (http://ec.europa.eu/odr) in case we cannot resolve it together.

Mevrouw Aardbei © 2023